FAQ

How do I install my eSIM?

There is no physical installation as using an eSIM is a completely virtual experience. To get connected, all you need to do is to scan the QR code you will receive in your email after purchase.

Does my phone support eSIM?

eSIM technology is supported by a variety of devices, including smartphones, tablets, and smartwatches. This technology allows users to store multiple SIM cards on a single device, and switch between them as needed. This can be useful for international travelers, who can use a local SIM card while in each country, or for people who have multiple mobile phone numbers.

Here is a comprehensive list of smartphones that support eSIM

· iPhone XR, XS, XS Max

· iPhone 11, 11 Pro, 11 Pro Max

· iPhone SE 2 (2020), iPhone SE 3 (2022)· iPhone 12, 12 Mini, 12 Pro, 12 Pro Max,

· iPhone 13, 13 Mini, 13 Pro, 13 Pro Max

· iPhone 14, 14 Plus, 14 Pro, 14 Pro Max

· iPad Pro 11′′ (model A2068, from 2020)

· iPad Pro 12.9′′ (model A2069, from 2020)

· iPad Air (model A2123, from 2019)

· iPad (model A2198, from 2019)

· iPad Mini (model A2124, from 2019)

· Samsung Galaxy S20, S20+, S20 Ultra

· Samsung Galaxy S21, S21+ 5G, S21+ Ultra 5G

· Samsung Galaxy S22, S22+, S22 Ultra

· Samsung Galaxy Note 20, Note 20 Ultra 5G

· Samsung Galaxy Fold, Samsung Galaxy Fold 3

· Samsung Galaxy Z Fold2 5G, Fold3 5G

· Samsung Galaxy Z Flip3 5G, Flip3 5G Fold

· Samsung Galaxy Z Flip

· Samsung Watch (via Samsung Wearable application)

· Samsung Galaxy S20, S20+, S20 Ultra

· Samsung Galaxy S21, S21+ 5G, S21+ Ultra 5G

· Samsung Galaxy S22, S22+, S22 Ultra

· Samsung Galaxy Note 20, Note 20 Ultra 5G

· Samsung Galaxy Fold, Fold 3

· Samsung Galaxy Z Fold2 5G, Galaxy Z Fold3 5G, Galaxy Z Flip3 5G, Galaxy Z Flip3 5G

Fold, Galaxy Z Flip

· Samsung Watch (via Samsung Wearable application)

· Google Pixel 2 (only phones bought with Google Fi service), Pixel 2 XL

· Google Pixel 3 (not including phones bought in Australia, Taiwan, or Japan. Phones bought

with US or Canadian carriers other than Spring and Google Fi don’t work with eSIM)

· Google Pixel 3 XL

· Google Pixel 3a (not including phones bought in Japan or with Verizon service), 3a XL

· Google Pixel 4, 4a, 4 XL

· Google Pixel 5, 5a

· Google Pixel 6, 6a, 6 Pro

· Huawei P40, P40 Pro

· Huawei Mate 40 Pro

· Oppo Find X3 Pro

· Oppo Reno 5A

· Oppo Reno6 Pro 5G

· Oppo Find X5, Find X5 Pro

· Oppo A55s

· Motorola Razr 2019

· Motorola Razr 5G

· Nuu Mobile X5

· Gemini PDA

· Rakuten Mini, Big-S, Big

· Sony Xperia 10 III Lite· Sony Xperia 1 IV

· Surface Pro X

· Honor Magic 4 Pro

· Fairphone 4

When exactly does my eSIM bundle begin?

Your eSIM mobile data plan begins right after activation. After making the purchase, you have an indefinite amount of time before you must scan the QR code. We recommend planning ahead and getting an eSIM first so you wouldn't have to bother buying it when you're at your destination.

I accidentally activated my eSIM before I got to my destination. Will I use up all the data at home?

Your eSIM bundle will only work in the region it is intended for. You will not be using up any data if you had activated your plan prematurely. However, the days associated with your plan will start to count down like normal.

Can I continue using my regular SIM card while using an eSIM bundle?

Yes. eSIM technology enables you to use more than one number and plan. Please remember to check if your phone is compatible with eSIM.

Does my phone need to be unlocked to use eSIM?

In order to make calls and access mobile data, mobile phones require the services of a carrier. Your phone is able to connect to the carrier's network thanks to the carrier. If your phone is "unlocked," this means that it is able to connect to the network of any provider. Based on how you purchased your phone, especially if you have a device supplied by a telecom provider, you may be unable to use an eSIM. 

To quickly find out in devices with IOS 14 and later:

1. Navigate to the Settings Menu on your device.

2. Go to the bottom of the page and select "General."

3. Navigate to "About"

4. Search for "Carrier Lock" or "Network Provider Lock." If you look at the status of your iPhone and it says "No SIM limitations," this indicates that it is unlocked and that you can use an eSIM.