Author: Sarah Chung

Review Title: Will buy again

• Review Add on: 04/06/2024
• Average Rating: (5)

I purchased this e-sim while travelling to Italy, Greece, Spain, and Portugal for 28 days - worked fast and connected easily. I was given the French number where you can send SMS besides having the data plan. One point to consider: a learning curve if you are not familiar with e-sim. It was my first experience using e-sim. So it took me more than 3 hours to figure out how to set up e-sim. I had to email customer service to find out the tricks. The instructions were not clear. Example: the instruction page stated “Registration as required by French law, you will have
to register yourself by sending us a copy of your passport”. I tried to register using the link provided, but it didn’t work. I informed customer service, the agent said I did not need to register. It’s not clear to me if I need to register after 28 days. It should be stated clearly. Overall, I am glad I got the chance to test Orange Company. Will use the e-sim again. Thank you for your great customer service.

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